FAQs

From the time you place your order to the moment a friendly delivery person arrives at your door, the total estimated time is calculated as: Estimated Receiving Time = Production Time + Shipping Time.

Currently, it takes 4 - 7 weeks to make wedding dresses and 1- 4 weeks to make other dresses from the day you place an order.

You may check the specific production time, including the rush order service, on each product page.

The shipping time depends on the shipping method. The expedited shipping takes 3-10 business days for the shipment. The standard shipping takes 7-12 business days. The normal shipping takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your dress.

Here's the process for dresses:

Once your order is successfully placed, you will immediately receive a confirmation email from our system. If you have any changes, please contact us within 24 hours after placing the order, and we will be happy to assist you.

Our first team will also conduct an initial review of your order. If everything is in order (no issues with size, address, or other details), they will approve the order and forward it to our tailors to begin production. This process usually takes 1–3 business days.

Each product is made to order by our skilled tailors from scratch.

Once the product is completed and passes our quality inspection, we will arrange for shipment.

Your order will be shipped from our warehouses in the U.S. and China, and delivery time varies depending on your location, generally taking 3–15 business days.

If you are on a tight schedule, please leave a note with your required date when placing your order. We will give it special attention and contact you to confirm the final details. Alternatively, you can reach out to our customer service before placing your order, and we will respond as quickly as possible.

If you have any questions, feel free to contact us anytime via email. We are always happy to assist you.

That's it!

Every dress is made-to-order, so the turnaround time is the same, whether you order a standard-size dress or a made-to-measure custom.

All of our dresses are made to order, no matter you ordered in a standard size or custom size, except for dresses in stock. Tailoring Time is displayed on each dress's product page. We have several offers to choose from. Production time depends on the dress that you will choose. Turnaround time is production time + shipping time. If you would like to know the status of your order, please email us or send us a message in the chat.

Thanks for your understanding!

Additional Tracking Updates (Shop App or tracking apps) If you use the Shop App or a tracking service, you may see more detailed updates such as “In Transit,” “Out for Delivery,” or “Delivered.” These come directly from the shipping carrier.

Thanks again for choosing Cocomelody.

We take pride in offering high-quality dresses for affordable prices! To keep costs low and remain environmentally friendly, all orders are made to order. This means that from the day you place your order to the day it arrives on your doorstep, your dress has been crafted by one of our incredibly talented dressmakers.

We cannot guarantee whether we can rush the order or not. Please send an email to [email protected] with your order number. Our amazing stylists will help.

Thank you so much for your incredible support during our Black Friday & Cyber Monday Sale!

Please check the details Here.

Yes, you can!

We know how expensive being a bridesmaid or bride can be, but doubly so when you are also a student (we've been there!). This discount is just our small way of helping!

The discount takes 10% off your order, excluding shipping, rush fees, or customization fees.

How do I get the discount?

Please email us at [email protected] with a photo of your current school ID. Once we receive that, we'll issue a coupon that you can use at checkout.

After your order is placed, please email us with your order number so we can ensure a smooth process.

Please contact us in advance of placing the order, as requests for discounts can take up to 2 business days to process. If you reach out on the same day you place your order, we may not be able to get it to you that same day!

Terms and conditions:

Since our items are already at affordable prices, we can only offer one (1) coupon code per valid Student ID within 3 months. This coupon code must be used on an order that is placed under your name and email address. Orders placed under different names may be cancelled without notice, and no additional codes may be offered.

Orders that have already been placed are not eligible for reimbursement. Sorry about that!

Yes, we do occasionally offer special promotions and sales throughout the year. Please visit our hot sales landing pages by clicking here

Not sure what to gift? Make it easy with a Cocomelody Digital Gift Card! Delivered instantly via email, it’s the perfect way to let them choose their favorite dress or accessory. Plus, there are no extra fees - just pure gifting joy.

Frequently Asked Questions:

How do I purchase a Cocomelody Gift Card?

You can easily purchase a Cocomelody Gift Card from our website thru this Link. Select the desired amount, and it will be delivered directly to your email or the recipient's email.

Promotional discounts and coupons cannot be applied to the purchase of a gift card.

How do I use my Cocomelody Gift Card?

You can copy the code directly from the gift card order confirmation email or simply click the "Copy gift card code" button on the "View gift card balance" page, to get the code.

During checkout, enter the unique code from your gift card. The value will be automatically applied to your order total. If the total exceeds the gift card balance, you can pay the difference with another payment method.

Gift card balances are applied to the total value of an order, which can include taxes and shipping.

Gift cards can be used in conjunction with a discount code.

Cocomelody gift cards can only be redeemed toward the purchase of eligible goods on the Cocomelody.uk website.

Can I use my gift card more than once?

Yes, you can use your gift card multiple times until the balance is fully spent.

How can I check the balance on my gift card?

To check your gift card balance, visit our gift card balance page provided in the gift card order confirmation email, or contact our customer support team for assistance.

Can I use multiple gift cards on one order?

Absolutely! You can apply multiple gift cards during a single purchase as long as the combined balance covers the total amount.

What if I lose my gift card code?

We recommend storing your gift card code securely. Unfortunately, lost or stolen codes cannot be replaced.

Are there any restrictions on gift card use?

Gift cards cannot be exchanged for cash or used to purchase another gift card. Additionally, some promotions may exclude gift card use.

How long is my gift card valid?

Cocomelody Gift Cards are valid for two years from the date of purchase. Be sure to use your card within this period to enjoy your gift to the fullest!

Where does my gift card refund go?

Gift Cards are non-refundable. However, if you return an order that was purchased with a Gift Card, the refund will be credited back to the same Gift Card used for the original purchase. Alternatively, refunds can be issued in other forms, such as a new gift card or store credit, based on your preference.

Need Help?

If you have any further questions or issues with your gift card, our customer support team is here to assist. Just reach out, and we’ll help you resolve any concerns.

A dress may be placed on clearance for several possible reasons, all of which help us offer great prices while keeping our inventory current:

1. End of season or collection update

We regularly update our collections. When new styles arrive, previous-season pieces are moved to clearance to make room for new designs.

2. Limited sizes or limited colors left

Some dresses go on clearance when only a few sizes or colors remain. These items are still brand-new and in perfect condition.

3. Ready-to-ship or overstock items

Occasionally, we have extra inventory or ready-to-ship pieces in our warehouse. These are priced lower to clear remaining stock quickly.

4. Discontinued styles

When a design is being retired and will no longer be produced, it may be discounted as a clearance item.

5. Exclusive promotion or special event

During special sales, selected dresses may be temporarily marked as clearance to offer extra savings.

All clearance dresses are new, unworn, and meet our quality standards. If you need help choosing a clearance dress or confirming availability, our team is always here to assist!

We accept various payment methods, including Credit Card, Debit Card, PayPal, Afterpay, Klarna.

If you have any issues with placing your order, please do let us know, and we'll be more than happy to walk you through it!

If you're having some trouble with your payment, we do have some tips that usually work, but we're not able to override the actual system to accept payment if it won't go through.

Some things you can try that may work include:

1. Make sure all information is correct including credit card number, expiration date, security code, billing address, and zip code if asked.

2. Try using PayPal if you have a PayPal account. Customers can still pay via PayPal guest check out if customers do not have a PayPal account.

3. Try using a different card.

4. Start over with a new order instead of trying to pay for the same order over again.

5. If your payment is still declined, you may need to contact your bank. Occasionally, when purchasing from an online company for the first time, your financial institution will issue a hold on the funds if they are unfamiliar with it.

One thing to keep in mind is that even if your bank approves the payment, our processor may decline it if it does not pass the necessary security checks set up.

If you've tried everything else, feel free to reach out to our awesome team of stylists and we can look into this for you.

When you’ve chosen your items and are ready to checkout, you’ll go to the Shopping Cart page or checkout page

Clicking Checkout, you can use your coupon by entering [DISCOUNT CODE] and then clicking the [Apply] button.

If you have any issues with placing your order, please do let us know, and we'll be more than happy to walk you through it!

Hi Lovely!

TBD option is a great way to lock the sale & style if you encounter one of the following situations:

● The sale almost ends but still unsure of size & color. No worries, use the TBD function for the measurements, we won’t start the production process until your final confirmation.

● Still, deciding between styles but the sale almost ending? No worries, use the TBD option to lock the sale, we won’t start the production process until your final confirmation. If you switch styles, you will be refunded or charged for the price difference, whichever is applicable.

● Styles will retire very soon but still unsure of size & color. No worries, use the TBD options to lock the style. We won’t start the production process until your final confirmation.

● Wedding is still far away and you are still trying to lose weight? No worries, use the TBD function for the measurements, we won’t start to the production process until your final confirmation.

● Ordered Color Swatches but haven’t received yet? Or plan to order swatches later. No worries, Use the TBD function to lock the sale, we won’t start the production process until your final confirmation.

You just need to:

1: Choose any random color if you haven't picked a color.

2: Choose Custom Size from the size options list. Fill in any random but identical numbers (temporary placeholders for completing the order), such as "60" for each measurement (e.g., bust, waist, hips, height) and "0" for shoes height. See the example image below for reference. For added clarity, you can also leave a note with "TBD Order" in your shopping cart when placing your order or or email us directly.

3: Go to checkout and complete the payment to lock the sale.

4: Send your order details to [email protected] when you are ready! Please note that TBD orders are valid for 2 years from the purchase date. After this period, unconfirmed orders will expire and cannot be processed or refunded.

Your dress(es) won't be tailored until you confirm your sizes & colors with us, whenever you are ready! Custom sizing fee will be refunded if you go with standard sizes in the future (If custom size fee was charged in your original order). You are free to cancel before you confirm your sizes & colors with us (there's only a 10% transaction fee to be deducted from order amount) and you are free to switch styles.

Our dresses are made to order.

Estimated Receiving Time = Production Time + Shipping Time

It takes anywhere from 4 to 8 weeks to ship wedding dresses or 3 - 4 weeks for other dresses after order. Production times do not include ship time. Shipping can take 3-15 business days subject to the shipping method

You can find the ordering timeline at the production time drop list for each product.There are also plenty of options that ship immediately!

We suggest customers order at least 3 - 4 month earlier and customers will have plenty of time to alter the dresses just in case.

We will also be adding dresses to our "Ready to Ship" section to help alleviate the high demand, but keep in mind that availability is limited and there is no guarantee that we will have the exact style, size, or color you need. If you cannot find an item in the "Ready to Ship" section, it means we do not have one at this time.

Placing a custom-size order is simple and follows the same checkout process as a regular order. Here’s how to do it:

1. Go to the product page for the dress you want to order.

2. Select your options

On the product page, you’ll see selections for:

Production Time

Color

Size

3. Choose “Custom Size”

In the Size section, select Custom Size. Once selected, a set of body measurement fields will automatically appear.

4. Fill in your measurements

Enter your accurate measurements (such as bust, waist, hips, height, etc.).

These measurements allow us to create your dress with a better, more personalized fit.

5. Add to cart or checkout directly

After completing the measurements, you can:

Click Add to Cart, then proceed to checkout, or

Click Buy Now to check out instantly.

The checkout process for custom-size orders is the same as a normal order.

6. Complete your order

Enter your shipping and payment details and place your order. We will begin tailoring your custom-size dress according to the information you provided.

If you have questions about taking measurements or need help with a custom request, feel free to contact our customer service team—we’re happy to assist!

It is important to note that because designers may use different grade rules to determine sizes for wedding gowns, it could be possible that you would fall into a size that may not be your daily clothes size. When choosing a dress size, keep in mind that it is always easier to take in a dress than let one out.

If you are able, it would be best to visit us for an in-store measurement.

If not, no problem! The second best way to figure out which size will fit you best is to match your measurements (bust, waist, and bottom) to our Measuring Guide and handy Size Chart, which is also included on every dress' product page.

Some tips:

Not every style fits the same. Strapless styles tend to fit snug because you want to make sure everything stays up! Styles with straps can run a bit bigger in the bust, but that's definitely an easy fix for a tailor.

If you're going to wear a bra, take the padding out. Our dresses are made to be worn without a bra, so if you wear one it can definitely make the bust area look a little off!

Make sure you take your measurements with whatever undergarments you plan on wearing with your dress on. If you don't plan on wearing a bra, take your measurements with a very thinly padded (or unpadded) bra or bralette.

How to find your fit in strapless styles:

1. You need to fill in the cup in order to hold the gown up.

2. Base your sizing off of the waist measurement. There's not a lot of wiggle room in strapless styles, they're made to be snug!

3. If you go a size down, and your waist is a bit bigger than the listed measurement, there is the possibility you'll have some issues zipping the dress up.

4. It is always better to go larger and have it taken in then hope to have enough fabric to let it out!

How to find your fit in styles with straps and sleeves:

1. The bust tends to run a bit bigger, so make sure you can fill this area in for a nice look.

2. If you're a little larger in the bust (about an inch bigger), the dress should still look fine, but it may be a little snug.

3. There's not a lot of extra room in the waist, so if you're a little larger than the measurement listed on the size chart, you may have some issues zipping up!

4. It is always better to go larger and have it taken in then hope to have enough fabric to let it out!

If your measurements don't quite add up, you may need to go up a size or more to get to the closest match, and then have it altered to fit by your local tailor. For example, if you are a size 12 in the waist but your other measurements match up with a size 4, the best choice to choose custom made for the size. We will make the dress according to your measurements. If you still want the standard size, a size 10 or a 12 to fit your waist, and then have the dress tailored down.

If you have any more questions about the size, pls feel free to contact us [email protected]. Our stylists will be happy to help.

Yes, we can make changes to the dresses we have according to your demands. Depending on a number of factors like style, fabric, and modifications, the price can vary.

Please contact us firstly about changes, and we will make a quotation!

Our order fulfillment and shipping systems are designed to send orders quickly and efficiently. The tailoring process begins as soon as an order has been placed, and materials cannot be reused.

For any changes or cancellations, please do contact us within 24 hours after you placed the order. Please note that corresponding change fees will be charged for the changes you need. Please send an email to [email protected] if you need any changes

Color consistency is of the utmost importance, of course. However, there is a chance that variations may occur if bridesmaids submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.

You will need to have all bridesmaids place their orders within 24 hours of each other. Please send us an email to [email protected] to tell us all their order numbers. Then, all the bridesmaid dresses will be cut from the same bolt of fabric to make sure they come in the same color.

After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.

Keep in mind that screen resolutions can alter the way colors look on your computer, depending on how you have it set. We always recommend ordering swatches beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics absorb dye differently, and will not match perfectly.

We highly recommend ordering swatches before you settle on which color you want for your dresses.

We want you to be happy. Bridesmaid Dresses Swatches are just $2 each to cover free shipping. And it will be an extra 50% off with coupon: PickColor

They can take anywhere from 2 - 15 business days to arrive, depending on the shipping method you choose.

Lace is not available in our swatch program. Our lace is dyed to match the specific color of each dress and is too delicate to send out separately from your garment. If you'd like to see the lace in a particular color, reach out to our customer service team – they may be able to help you find a sample dress that comes in lace in the color that you're eyeing.

We also currently do not knit fabric available in our swatches at this time but hope to be able to offer the option in the future!

Our fabrics are made with the following materials:

Chiffon 100% Polyester

Tulle 100% Nylon

Elastic Silk like Satin 95% Polyester, 5% Blends

Elastic Satin 95% Polyester, 5% Blends

Organza 100% Polyester

Sequined Fabric 50% Polyester, 50% Eco PET

Ombre Chiffon 100% Polyester

Satin 95% Polyester, 5% Blends

Taffeta 100% Polyester

The color will be the same as long as dresses are made from the same fabric type.

Please note that color varies by different fabrics. The difference will not be drastic, but there may be slight shading differences between different fabrics of the same color.

If you choose dresses of different fabrics in the same color, keep in mind that shading differences may occur.

We always recommend ordering swatches beforehand so you can see the true color quality of each fabric in person. Right now, swatches are of free shipping. Order your swatches today!

Bridesmaid dresses come in US0/UK2/EU30 - US28/UK30/EU58

Bridal gowns come in sizes US0/UK2/EU30 - US28/UK30/EU58

Mother of the bride dresses come in sizes US0/UK2/EU30 - US28/UK30/EU58

Junior Bridesmaid Dress comes in sizes 4 - 16

Occasion Dresses come in sizes US0/UK2/EU30 - US28/UK30/EU58

Flower Girl dresses come in sizes 2 - 10

Check out our size charts to find the best fit!

If you are having trouble figuring out what sizing option is best for you or if you need help finding a style you like, do reach out to our amazing Stylists for the advice!

This can also be found at https://www.cocomelody.co.uk/pages/return-policy

At COCOMELODY, your satisfaction matters to us. If your order isn’t quite what you expected, most items can be returned within 30 days of delivery, as long as they meet the conditions below. We’re here to help every step of the way.

1. Return Policy

Return Conditions

Eligible Items: Standard-size dresses (unless marked otherwise) can be returned if they are unworn, unwashed, unaltered, undamaged, clean, free of lint/hair, and in original packaging with all tags attached. Items with removed tags cannot be returned.

Not Eligible for Return:

Custom orders (custom color, size, style, or special requirements)

Accessories (ties, jewelry, veils, gloves, headpieces, wraps/jackets, shoes, garment bags, gifts & favors, etc.), intimate items (corsets, petticoats, garters, robes, etc.), sketches, and fabric swatches

Clearance, final sale, sample sale items, gift cards, or items marked "non-returnable" in the product details tab on their product pages.

'Buy-many-keep-one' purchases: Our dresses (including standard sizes) are made to order to reduce environmental waste. To support more sustainable shopping, we do not accept returns for bulk orders intended for try-on or selection purposes.

Please Note: Most of our dresses are made to order, including standard-size items. To reduce waste and support more sustainable shopping, we encourage customers to carefully review size, color, and style before purchasing.

All eligible returns are subject to a restocking fee:

Wedding Dresses and Wedding Jumpsuits – 20%

Other Dresses (Bridesmaid, Party, Mother of the Bride, Prom, etc.) – 10%

This fee will be deducted from your refund.

How to Return & Refund

Step 1: Submit a Return Request

Contact our Customer Service within 30 days of the delivery date to start your return. Include your order number, reason for return, and clear photos (if applicable) for verification.

Step 2: Ship the Item(s)

After your return request is approved, please ship the item(s) within 7 days using a trackable local post. Our team will provide the return address in Asia and instructions.

Step 3: Inspection

Once we receive your return, we’ll inspect the item(s) to ensure they meet the return conditions and match the reason stated. Returns that don’t meet these requirements will be rejected.

Step 4: Refund Options

If your return passes inspection, your refund will be issued based on when the return request was submitted, counted from the order delivery date:

Return Timeframe：Within 14 Days， Refund Method：Refund to original payment method, gift card

Return Timeframe：15-30 Days， Refund Method：Gift card only

Restocking Fees Apply:

20% for wedding dresses and wedding Jumpsuits, 10% for other dresses. Fees are calculated based on the item price only, excluding shipping and tax.

Additional Deductions:

Shipping, return shipping, rush order fees, and taxes are non-refundable.

Return shipping costs are the responsibility of the customer and will not be reimbursed.

A flat 5% transaction service charge, based on the original order total, will be deducted from all refunds to cover non-refundable installment transaction fees and other payment processing charges, regardless of payment method or location.

Refund You Will Receive:

Order Item Price − Restocking Fee − Return Shipping Fee (if applicable) − 5% Transaction Service Charge.

(Original shipping, tax, and rush order fees are not included in the refund.)

Processing Time:

Refunds generally take 3–15 business days to arrive, depending on your payment method or bank.

Additional Notes:

Returns must be approved in advance and requested within 30 days of delivery. Unapproved or late returns will not be accepted.

Please use trackable shipping and keep your receipt. We are not responsible for lost or damaged returns.

2. Exchange Policy

We do not offer direct exchanges, as all our items are made-to-order. For standard size dresses, if you wish to exchange, please submit a return request first and then place a new order for the replacement (see our Return Policy above for details).

We accept a “return and reorder” only once per order. Please note that any promotional pricing or discounts applied to the original order will not apply to the new order. Before placing the replacement order, please kindly review the size, color, and other details carefully.

3. Order Changes and Cancellations

Our order and shipping systems are designed for fast and efficient processing. As all our dresses are made-to-order, the tailoring process begins immediately once your order is placed.

Change Policy

If you would like to make changes to your order (e.g., color, size, or style), please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but please note that some changes may incur additional fees, depending on the production stage. Changes requested after 24 hours may not be accepted.

Cancellation Policy

You may request to cancel your order within the timeframes below. Refund eligibility is based on how soon we receive your cancellation request after payment confirmation:

Time Since Payment Confirmation：Within 24 hours, Refund Eligibility：90% of product price + full shipping refund

Time Since Payment Confirmation：24-72 hours, Refund Eligibility：70% of product price + full shipping refund

Time Since Payment Confirmation：72-120 hours, Refund Eligibility：40-60% of product price + full shipping refund

Time Since Payment Confirmation：After 120 hours, Refund Eligibility：30% of product price + full shipping refund

Time Since Payment Confirmation：After shipment, Refund Eligibility：Cancellation not allowed

Note:

Refund percentages apply to the product price only.

Shipping cost is fully refunded if the order has not yet shipped.

Once the order has shipped, it cannot be canceled.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at [email protected] within 7 days of delivery. In your email, include clear photos of the item and the original packaging, along with a brief description of the issue. Once verified, we will arrange a replacement, partial refund, or full refund, including shipping costs if applicable. Please do not return any items without prior approval.

5. Additional Refund Info & Common Questions

Q: How can I make sure I choose the right color and size?

A: About Color

Please note that screen settings may affect how dress colors appear on your device. While all product photos feature actual items, slight variations may occur due to lighting and photography. For the most accurate color match, we recommend ordering a fabric swatch before purchasing your dress (available for most bridesmaid dresses). If you’re placing a group order, please order all dresses at the same time and leave a note at checkout (for example, the bride’s name or email if the dresses are for the same bridal party). This helps us produce all dresses from the same fabric batch to minimize color variation.

A: About Size

Sizing may vary between brands, so be sure to consult our size chart on each product page. For the best fit, we recommend taking your measurements and comparing them to our chart. If standard sizes do not suit you, consider selecting a custom size.

Q: How are refunds handled for BOGO offers?

A: For orders with “Buy X, Get Y” promotions (e.g., Buy One, Get One Free or Buy One, Get One at X% Off), items are considered as a group with adjusted prices reflecting the discount.

If you return the full-priced item, you must also return the discounted or free item. Otherwise, your refund will be reduced by the full value of the discounted item.

If you return only the discounted or free item, no refund will be issued.

Each item’s refund amount is based on its adjusted price after the group discount, minus any applicable restocking and other fees.

Example:

You purchase a wedding dress for £600 and get a free bridesmaid dress worth £150. The total original value is £750, but you paid £600 (a 20% discount). The adjusted prices are £480 for the wedding dress and £120 for the bridesmaid dress. Returning any item will refund the discounted value, less fees.

Q: What’s the refund policy for TBD orders?

A: For “TBD” (To Be Determined) orders, orders placed during a sale to lock in the discount before finalizing dress details:

You may return TBD orders under our standard Return Policy once all details are confirmed and the dress is made.

If you cancel or make changes before confirmation or production begins, refunds will follow the policy Here.

Q: Can I return or alter a custom-size dress?

A: Custom-size dresses are made to better match your measurements, but some minor alterations may still be needed for the perfect fit. While custom orders are non-returnable, we offer a limited reimbursement to help cover alteration costs. Please contact us within 14 days of delivery and submit a valid tailor's receipt along with your order number.

Reimbursement Limits (GBP):

Wedding Dresses

Priced £200 or less – Up to £49

Priced £201–£400 – Up to £69

Priced above £400 – Up to £89

Other Dresses – Up to £20

We reserve the right to approve reimbursement based on the submitted receipt. The refund will be issued to your original payment method, gift card.

Thank you for choosing COCOMELODY! We're honored to be part of your special day. If you have any questions or need help with your order, feel free to contact us — we’re here to assist you.

Our order and shipping systems are designed for fast and efficient processing. As all our dresses are made-to-order, the tailoring process begins immediately once your order is placed.

Change Policy

If you would like to make changes to your order (e.g., color, size, or style), please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but please note that some changes may incur additional fees, depending on the production stage. Changes requested after 24 hours may not be accepted.

Cancellation Policy

You may request to cancel your order within the timeframes below. Refund eligibility is based on how soon we receive your cancellation request after payment confirmation:

Time Since Payment Confirmation：Within 24 hours, Refund Eligibility：90% of product price + full shipping refund

Time Since Payment Confirmation：24-72 hours, Refund Eligibility：70% of product price + full shipping refund

Time Since Payment Confirmation：72-120 hours, Refund Eligibility：40-60% of product price + full shipping refund

Time Since Payment Confirmation：After 120 hours, Refund Eligibility：30% of product price + full shipping refund

Time Since Payment Confirmation：After shipment, Refund Eligibility：Cancellation not allowed

Note:

Refund percentages apply to the product price only.

Shipping cost is fully refunded if the order has not yet shipped.

Once the order has shipped, it cannot be canceled.

Thank you for your interest in COCOMELODY. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!

Refund will be done within 3-15 business days upon receipt of the item, allowing for processing and inspection time. The refund will be issued to your original payment method or gift card.

If you have any issues with the refund, please do let us know and we'll be more than happy to walk you through it!

Each of our dresses is made to order, so we’re unable to offer the option to buy multiple styles for try-on and return.

We recommend selecting your favorite design and ordering the size that best matches your measurements — usually one size up, as it’s easier for a local tailor to adjust for the perfect fit.

If you’re unsure about sizing or style, please feel free to contact us — we’re always happy to help! 💕

From the time you place your order to the moment a friendly delivery person arrives at your door, the total estimated time is calculated as: Estimated Receiving Time = Production Time + Shipping Time.

Currently, it takes 4 - 7 weeks to make wedding dresses and 1- 4 weeks to make other dresses from the day you place an order.

You may check the specific production time, including the rush order service, on each product page.

The shipping time depends on the shipping method. The expedited shipping takes 3-10 business days for the shipment. The standard shipping takes 7-12 business days. The normal shipping takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your dress.

Here's the process for dresses:

Once your order is successfully placed, you will immediately receive a confirmation email from our system. If you have any changes, please contact us within 24 hours after placing the order, and we will be happy to assist you.

Our first team will also conduct an initial review of your order. If everything is in order (no issues with size, address, or other details), they will approve the order and forward it to our tailors to begin production. This process usually takes 1–3 business days.

Each product is made to order by our skilled tailors from scratch.

Once the product is completed and passes our quality inspection, we will arrange for shipment.

Your order will be shipped from our warehouses in the U.S. and China, and delivery time varies depending on your location, generally taking 3–15 business days.

If you are on a tight schedule, please leave a note with your required date when placing your order. We will give it special attention and contact you to confirm the final details. Alternatively, you can reach out to our customer service before placing your order, and we will respond as quickly as possible.

If you have any questions, feel free to contact us anytime via email. We are always happy to assist you.

That's it!

Every dress is made-to-order, so the turnaround time is the same, whether you order a standard-size dress or a made-to-measure custom.

You can add items to the shopping cart to check the shipping fee. Customers can also place a test order by clicking Checkout to the checkout page and then filling in the shipping info to check the total cost

We offer three shipping methods, including expedited shipping, standard shipping, and normal shipping. The shipping fee varies by destination. It also depends on the weight of the items you order.

If you have any issues with the shipping cost, please do let us know, and we'll be more than happy to walk you through it!

Cocomelody ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.

We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

If your shipping destination is not available at checkout, please just contact us.

All item prices at Cocomelody are listed without sales tax, VAT, or customs duties. We do not charge any sales tax or VAT at checkout.

Your local customs office may apply import taxes or duties when your order arrives. These charges vary by country and are the responsibility of the customer. Unfortunately, we cannot control or estimate these fees.

If you have any questions or run into issues placing your order, feel free to reach out to us. We're always happy to help!

How can I track my order?

There are several easy ways to track your order:

1. Track through your email

After placing your order, you will receive a confirmation email and a shipping email once your order has been fulfilled. Simply click the “View Your Order” button in your email to check the latest status.

2. Track through your customer account

If you created an account at checkout or before ordering:

Log in to your account on our website.

Go to Order History

View Order: Select your order to view its details. You will see the tracking number and tracking link from the carrier.

(Please note: the full order status page with timeline is only available through your email link.)

3. Track with the Shop App

If you use the Shop App and your order email matches your Shop account, your order will automatically appear in the app. You can track your package in real time through Shop’s tracking updates.

4. Haven’t received a tracking number yet?

Tracking becomes available once your order has been shipped. If you have not received shipping info after the processing time, please contact us, and we will be happy to assist you.

If you need any help with tracking your order, feel free to reach out to our customer service team.

For now, our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses, so you need to provide a street address.

Shipment will be delayed If you provide a PO Box or APO/FPO military address.

If you have any issues with placing your order, please do let us know and we'll be more than happy to walk you through it!